The journey for the Fusion CRM development team has been a long one. What a great feeling for all of us when Fusion Applications was officially released this year as Generally Available. During his keynote speech at this year's Oracle OpenWorld Steve Miranda reiterates that statement. Also during his session there were some great demonstrations of Fusion CRM. Anthony Lye demonstrated (about 25 minutes into the presentation) how the application can be extended at run time. Design time at run time features are made possible by a number of Fusion Middleware technologies including WebCenter and MDS (pdf 592kb). Extending the application, as Anthony Lye demonstrated, is one form of tailoring that can be performed with the out of the box application. Other forms of tailoring include personalisation and customisation (personalization and customization in the documentation). Both concepts are very similar in that changes to the application are persisted via MDS but they are differentiated by the scope of the change and for whom the change is made.
|Available to all users.|
|Only available to users with Administration privileges.|
From a development perspective, MDS terminology can make things a bit confusing because irrespective of the nature of change, MDS refers to it as a customisation. There are many cross platform components used in Fusion CRM that are individual products in themselves. Getting to grips with the terminology used by these different product teams and understanding the context has been a challenge, but really rewarding when you see the results.